Customer Service Excellence

Yasmin Raj, Certified Coach Motivational Speaker, Sales , Customer Service and leadership Trainer She is a trainer who makes her presence felt, with the energy she creates in the training that she delivers. Her professional experience, in the field of training is more than 15 years. She has managed to create a niche for herself in the training fraternity. She specializes in voice and accent, and behavioral based training for the middle management and senior management in the corporate world. CORE COMPETENCIES She is a professional trainer in the field of customer service, sales, presentation skills, communication, voice and accent and behavioral based programs. She is exceptional when it comes to motivation. She is quite promising when; the training is rated with productivity of the organization. She is considered to be, one of the most sorted out and effective speakers in the industry. THE TRAINING STYLE Experiential based training is her style. She believes a lot in practical examples. She imparts training considering the needs, goals and challenges of the company. She is extremely passionate about the work she does. She is great when it comes to creation of energy and involvement of the audience. With exceptional voice modulation and presentation techniques she manages to connect with the audience. She drives a lot of positivity into the ambience when she is training. She believes in a lot in activities. Her trainings are usually a hit, because of her high interaction level with her audience. “Theory has only come into play because some has practically been through it.” Imparting knowledge and correlating the knowledge to practical life, is her key strength. Being a result-oriented trainer, she not only motivates the audience but also induces them to take simple actions to get desired results. She aims at making long lasting changes in the lives of the people who are listening to her. Her average score with training is 92%, in the feedback forms. THE VISION To uncomplicated the complication we go through, by means of training. To create a change for the betterment of every professional. THE TRAINING JOURNEY Yasmin has been a professional trainer for the past 15 years. She started her career in EXL services, where she learnt the nuances of training and then, she joined Search 4 Excellence, where she was a corporate trainer. Then her career graph took her to Max New York life, where she proved her mettle. Currently she is engaged with her She has trained or companies like: IBM, Tata Communications, Tata Motors, Tata Batteries, Tata Chemicals, Force Motors, L&T infotech, UGC Logistics, Bodycote, Cararo, Messung, Tata telecommunications, Tata Teleservices, Ultra Tech. (Aditya Birla Group), Thermax, Tata Technologies, Infosys, Tech Mahindra Ltd, Fiserv, Opus, SQS, QGS, EDS, Wipro, Mindtree. Quippo, EXL, OS2I, Red wood Horizon, Search 4 Excellence, Behere’s Academy Bora Agro based company, English Academy, Ambitions, Stronics, AMS, Ambitions Academy, S.N.B.P College (Teachers), Symbiosis, Marathwada Mithramandal College, Matoshri College of Engineering and Research Centre, Hyundai, A Raymonds, Avaya, Kirloskar, IIMS Mangement College, Tieto, Sany, ISMT TCS and many more …..