Customer Relationship Management

Teacher

LCBS Dhaka

Customer Relationship Management

The Customer Relationship Management Program is specially designed for the to provide a broad overview of their role, the sensitivity and importance of customer handling. Moreover, it dwells into the essentials of client servicing skills such as the appropriate communication, grooming and etiquette, as well as handling challenging situations. This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization. .

Learning Outcome

This course will help the participants to:
 Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
 Analyze the different components of a CRM plan
 Develop a checklist for readiness and success in CRM
 Describe how CRM creates value for organizations and customers
 Consider developmental roles that have the greatest impact on CRM

Course Outline

 Foundation
 Customer Relationship Management
 What CRM Is and Who It Serves
 Checklist for Success
 Requirement Driven Product Selection
 Considerations in Tool Selection
 Strategies for Customer Retention
 Building the Future
 Homegrown vs. Application Service Provider
 The Development Team
 Evaluating and Reviewing Your Program

Program Methodologies

 Instructor-led Interactive Lecturing
 Role Play/ Mock Session
 Case Studies/ Exercises
 Group Activities to Maintain the Stamina

Duration:

• A 02-days long workshop for Customer Relationship Management

Course Features

Lectures 0
Quizzes 0
Duration 50 hours
Skill level All levels
Language English
Students 0
Assessments Yes

Curriculum is empty

LCBS Dhaka

Incorporated in 2007 in Ireland, LCBS Professional Tuition Ltd traded as Limerick College of Business Studies Ireland established itself as a leading institute in Ireland, and in 2010 established an identical but separate entity called LCBS Dhaka (Limerick College of Business Studies Dhaka) in Bangladesh, catering for all levels of finance both in practices and in industry. From its inception, LCBS Dhaka has been working to promote the belief that it is not just education & skill but Quality education & Applicable skill” is what we need to cater to materialize our vision. Our services are focused and tailor made towards the development of human capital so that they can serve with the best interest of their nation by upholding and implementing the highest standards of professionalism, promoting good governance and accountability through accomplishing the socio-economic objectives of the respective countries. LCBS Dhaka is an expert in market development of skill development services and qualifications. It has proved its expertise by contributing to the market expansion of many of the globally recognised professional accountancy qualifications.We have launched three of the world’s largest and most prestigious chartered qualifications CIMA and CIPFA in Bangladesh. LCBS Dhaka proudly represented CIMA in Bangladesh from 2010 to 2011 and now we are working as CIPFA Bangladesh. Since its inception LCBS Dhaka has been working closely with ACCA Global for its market development & growth in Bangladesh.