Conflict Management

Teacher

Madhusudan

Conflict Management

A study by the American Management Association says that managers spend at least 24% of their time on managing conflict. Hence, Conflict Management is LCBS Dhaka’s highly demanded training program. More than 350+ participants attended the training program from various industries. We already provided this training to the following renowned organizations; ROBI, bKash, VF Asia, Arla Foods, C&A Sourcing , E.co and lots of individuals from different organizations.

Program Overview

Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviors. This program is designed to enhance conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

Program Outline

• What is Conflict?
• Different Types of Conflict
• Personal Styles of Conflict Management
• Johari Window for Self- Discovery
• The Five Stages of Conflict
• Conflict Outcomes & Strategies
• Communication in Conflict Management
• VAK Model for Conflict Management
• Listening Skills & Questioning Techniques
• Conflict Resolution Process
• Personal Action Plan

Program Content

Participants should be able to:
 Identify and appropriately respond to personal values, points of view and conflict management styles
 Analyze the needs of each party to resolve conflict in a flexible manner
 Use positive influence techniques to negotiate for a ‘win-win’ situation.

Duration:

• A 1-2 Days long Management Development program.

Course Features

Lectures 0
Quizzes 0
Duration 50 hours
Skill level All levels
Language English
Students 0
Assessments Yes

Curriculum is empty

Madhusudan

Madhusudan Dutta Certified Leadership & Business Coach, NLP Practioner & Certified Master Facilitator Profile at a Glance: Madhusudan a Certified Professional & Business Coach with wide experience in Leadership Assessment & Development, Talent Management, Learning & Development, HR Capability, Sales & Marketing, Education and in Skills & Vocational Training Management having diverse Industry exposure both in Public and Government sector. Madhusudan, a Management Graduate and Associate Fellow of Australian Institute of Management Perth Australia, is a strategic business professional with over 30 years of experience having significant industry exposure and served in various capacity as Director, Head of Operations with Multinational & National companies. He has a program delivery experience of over 30000 hours in Training & Coaching and has been motivating individuals and organizations, leading to measurable changes in organisational growth and helping individuals to enrich positive attitude, behaviour and skills to become a better individual and professionally align to organizational goals for achieving greater success in life. Madhusudan has many Professional Certifications to his credit like: - Thomas International – Certified Personal Profile Analysis (PPA) Practioner & in Competency Assessment - American Board of Neuro Linguistic Programing – Certified NLP Practitioner - International Coach Federation (CCE)-Certified Associate Leadership & Executive Coach - Miler Heiman Group, USA – Certification on Sales Strategy & Leadership Development - Australian Institute of Management WA, Perth, Australia – Leadership Development, - Franklin Covey, USA – Certified Master Facilitator, Leadership Profiling, Personal Profiling, Role Behaviour Analysis - Carlson’s Learning, USA - Adventures in Attitudes - Huthwaite Research Group - Spin Selling, Key Account Management - Philips Crosby International – Certificate Course on PQI, TQM; - Old Mutual Business School, South Africa-Certification to conduct Train the Trainer program Coaching & Training Done at: Numerous organizations - National & Multinationals of varying sizes who have benefited from his expertise are Cisco, Oracle, IBM Global, PepsiCo, Microsoft, Voltas, BOC (now Linde India), Tata Tele Services, AON Hewitt, Nalco, Agilent Technologies, Tata Tea, Airtel, Vodafone , National Thermal Power Corporations, Deutsche Bank, Star TV, IBM, TCS, Maruti Suzuki, Ericsson, Punj Lloyd, Bajaj Auto, Kotak Mahindra Life Insurance, Coal India Ltd. to name a few. Also multiple Coaching & Leadership programs delivered at Bangladesh & Nigeria - Robi Axiata, Unilever, Marico, Berger, T.K.Group, HSBC, Bank Alfalah, BRAC Bank, City Bank, Checkpoint Bangladesh, C & A Sourcing, Edison Group, ADN Telecom, Abul Khair Group, TVNL, Ibn Sina Hospitals, Grameenphone Dhaka, BSRM Steel, Bangladesh, Dhaka Power Distribution Corporation, Summit Communications, Crown Cement, Square Pharmaceuticals and many more organisations at Bangladesh. Presently working with Few Large organisations at Dhaka, Bangladesh since last one year on HR and Talent Management Process with the Human Resources Team to build their future leaders. Some Names of Programs Facilitated: As a Senior Facilitator & Master Trainer some of the Programs Delivered are: Coaching For Managers Trusted Leadership Execution Model Building Tomorrow’s Leaders through S L Model p Foundation Interviewing Skills for Hiring Managers Emotional Intelligence and many other programs. Present Engagement: Director – DRC Global Leadership Consulting. Representing Miler Heiman International (MHI Global) in India, Bangladesh. Immediate Past Engagements: - Director Projects, Australian Institute of Management WA, Perth Australia. - Business Head & Master Facilitator, Franklin Covey, USA. Work Done under Skills And Vocational Programs Under Skills and Vocational program both at Bangladesh (STEP) of Bangladesh Government’s Employability scheme and at Nigeria (Project initiated by Lagos State Government and World Bank) executed different projects through private partners by facilitating programs like Train the Trainer, under Health Care, Construction, Garment Making programs etc for the youths for better employability in the related industry.